Terms of service
General Terms and Conditions d'constructed ag
1. Scope of application
These General Terms and Conditions ("Terms") apply to orders placed by the customer (hereinafter "the Customer") with d'constructed ag (hereinafter d'constructed) through the d'constructed online shop. By placing an order, the Customer confirms the General Terms and Conditions between themselves and d'constructed. When purchasing at d'constructed's stores, the Terms only become part of the contract if the Customer is given the opportunity on site to review the Terms and accepts them.
d'constructed reserves the right to amend these Terms from time to time without prior notice. The version that applies to the Customer is the one to which they agreed when placing their order.
2. Conclusion of the purchase agreement
The presentation of products in the online shop does not constitute a legally binding offer, but merely a non-binding invitation to the Customer to order the product through the online shop. d'constructed expressly reserves the right to change content, images, the product range, prices, product descriptions and the products themselves at any time and without prior notice. Illustrations, images, brochures, advertising and other information about d'constructed's products are for informational purposes only and are not binding.
The Customer can place a binding order for the selected products through the d'constructed online shop. To do so, they can place the selected products in the "shopping cart". This does not yet constitute a binding order. An order is only binding once the Customer clicks the "Order with obligation to pay" button at the end of the checkout process. Before submitting the order, the Customer can view and change the details at any time, identify any input errors and correct them. By submitting the order, the Customer confirms that they have read the Terms and agree to them without reservation. d'constructed recommends that the Customer print out or save the version of the Terms valid at the time of the order for documentation purposes.
The Customer immediately and automatically receives confirmation of the order by email (order confirmation). This email contains the details of the order and the Terms accepted during the ordering process. It merely confirms that the order has been received by d'constructed. No purchase agreement is concluded by the automatic order confirmation.
After the Customer has placed a binding order, d'constructed is free, at its own discretion, to accept the order, decline it by email, or submit a counter-offer. Any payment already made will be refunded if the order is cancelled. Reasons for declining an order may include, for example, that a product is no longer available, that d'constructed is unable to obtain authorisation for the payment, or that there is reason to believe that the Customer may breach contractual obligations, engage in fraudulent or criminal conduct, or otherwise act in bad faith.
A binding purchase agreement is concluded once d'constructed accepts the order. The order is accepted by way of the shipping confirmation sent by email. The Customer is no longer bound by their offer if they do not receive a shipping confirmation within 40 days of receiving the order confirmation.
3. Delivery and pickup
d'constructed delivers throughout Switzerland and to Liechtenstein. Products are shipped directly to the address provided or to the branch requested by the Customer. The Customer receives a confirmation by email once the product has been dispatched (shipping confirmation) and once it is ready for pickup at the branch (pickup confirmation). Items in stock are usually delivered within 3–5 working days, made-to-order items usually within 3–4 weeks of order confirmation. These are approximate guidelines and do not create any entitlement to a specific delivery or pickup date.
d'constructed products are available while stocks last. Should d'constructed find, while processing an order, that an ordered product is not available, the Customer will be informed immediately.
d'constructed reserves the right to limit the number of items offered. In this case, the Customer will be informed of the limitation by email after placing the order.
4. Prices and shipping costs
Products and prices in the d'constructed online shop are quoted in Swiss francs (CHF) and include statutory value-added tax (VAT). The total price of the order, including all additional and shipping costs, is shown at the end of the checkout process. For deliveries within Switzerland, d'constructed covers the shipping costs for orders with a net merchandise value (i.e. after deduction of any discounts and excluding VAT, additional costs and shipping costs) of CHF 250.– or more per delivery.
d'constructed reserves the right to change prices at any time. The Customer's order is based on the prices shown at the end of the checkout process.
5. Payment terms
The Customer may pay using the payment methods listed in the online shop or displayed during checkout. The range of payment methods may change from time to time. d'constructed reserves the right to decline a requested payment method and to limit the available payment methods (e.g. to prepayment only, to safeguard against credit risk).
By selecting a payment method and entering the corresponding credit card or other access details, the Customer authorises the payment. By placing the order, the Customer confirms that they are authorised to use the payment method, that it is valid and that the payment details entered are correct.
6. Right of return for defects
The Customer must inspect the ordered product for defects immediately upon receipt. Any defects must be reported to d'constructed without delay, and the defective product must be returned immediately. Defects must be reported in writing, either by email to suits@dconstructed.com or by completing the enclosed return form. Defective products must be returned in their original packaging or dropped off at one of our stores. If the defect is established and it is proven that it already existed prior to the transfer of risk, d'constructed bears the costs of return shipment and any re-shipment. In all other cases, the Customer bears these costs. Drop-off at one of our stores is always free of charge. If a product has a significant defect or is missing a warranted characteristic, d'constructed will take it back. The Customer will receive a defect-free product of the same type, provided a replacement is not excluded due to limited stock. If a replacement is not possible, any purchase price already paid will be refunded in full. For returns, please use the following return address:
d'constructed ag
Talstrasse 58
CH-8001 Zürich
7. Online shop terms of use
d'constructed wants to offer users of its offerings and websites an optimal online experience. This requires that its online services function flawlessly. The Customer agrees (i) not to publish, transmit, forward, upload or support any communications or content that could harm d'constructed or negatively affect its reputation, products or services; (ii) not to act, or use any means, in a way that could restrict, impair or disrupt other users in their use of d'constructed's websites, or that could compromise the security of the website; (iii) not to use any machines, software, tools, agents, scripts or other means (including spiders, bots, crawlers, avatars or intelligent agents) to navigate through or search the website, or to copy content from it. d'constructed reserves the right to immediately deny access to, and delete the account of, any user who violates this or any other provision of these Terms.
8. Intellectual property rights
The content presented by d'constructed is in part protected by intellectual property rights. The exercise of intellectual property rights such as trademark, design and copyright is reserved to the respective rights holders. Without their express consent, the content may only be used for personal, non-commercial purposes. This also applies to copying and storing content.
9. Severability
Should any provision of these Terms be or become unlawful, invalid or unenforceable for any reason, this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the invalid provision shall be deemed replaced by a valid provision that comes as close as possible to its economic purpose. The same applies to any gaps in these Terms.
10. Jurisdiction and applicable law
For all disputes arising in connection with the contractual relationship between the Customer and d'constructed ag, the courts at the registered office of d'constructed ag have jurisdiction. Mandatory statutory provisions remain reserved. The contractual relationship is governed by Swiss law.
11. Company information
d'constructed ag
Talstrasse 58
CH-8001 Zürich
UID: CHE-252.729.285
Contact:
suits@dconstructed.com
+41 44 205 55 00
General Terms and Conditions of d'constructed ag: version dated 21.11.2025. This version replaces all previous versions of the Terms.
